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Policies and Procedures

TERMS & CONDITIONS & CONDITIONS

TERMS & CONDITIONS

 

Welcome to Bagabond, Inc

Bagabond, Inc is an E-Commerce based service website. Please go through the following terms and conditions of use governing the website, henceforth known as the “Agreement”.

The users of this website are bound by the Agreement. The Agreement is applicable on any user browsing the site, signing up as a member or shopping as a guest. Bagabond, Inc reserves the right to change the Agreement anytime; hence, it is advised that you read the Agreement before using the website. It is a request not to violate the terms given in the agreement. If you disagree with the Agreement, you can choose not to use the website. 

Payments

We accept the following forms of payment: VISA, Master Card, Discover and American Express. 

Payment Declines

If we are unable to authorize or charge your credit card, we will email you. Please check with your issuing bank for details. Once your credit card is declined we will automatically cancel you order. Please feel free to re-purchase the item using a different credit card.

 Site Transaction - 

We reserve the right to refuse any order you place with us. 

Shipments your package shipment 

We offer FREE standard shipping within the 48 contiguous United States. You also have the option of 2nd day or next day shipping; the appropriate carrier fees based on location will apply and is paid by the customer. In the case of acts of God, weather emergencies or mechanical difficulties a package delivery delay will not be refunded. Delays such as this are out of our control and the carrier will not refund the fee, therefore, we cannot refund the fee. The expedited shipping will only be delivered on business days - Monday - Friday.  We offer shipping in Alaska and Hawaii - rates will be displayed at check out. 

Domestic packages are generally dispatched within 24 hours after receipt of payment on business days (M-F, excluding Holidays), and are shipped via USPS, UPS, or FedEx. Your package will have a tracking number. We will email you that tracking number and your item's estimated date of arrival. Your package will be dropped off without a signature. If a package is delivered and there is no one to receive it, it is left up to the driver's discretion whether or not the package will be left. On occasion we may require a signature at the time of delivery. We will let you know if a signature is required when we send you your tracking number.

Please contact us for special delivery requests. 

 For any package that requires a signature, or if you have purchased expedited delivery - second day or next day delivery and you are not home at the time of the delivery for the required signature, or if for any reason the driver can not deliver the package, Bagabond, Inc  is not responsible for an undeliverable package. Your expedited fee will not be refunded. 

Shipping fees may include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment and location of delivery. 

 Return

We are committed to achieving the highest level of customer satisfaction possible. If your displeased in anyway please contact us. We will resolve to the best of our ability to address issue that may occur.

We hope you love what you ordered, but if for some reason you wish to return or exchange your purchase, simply follow the instructions below: 

We offer a 100% money-back guarantee. You have 7 days from the date you received your package to return your items to Bagabond, Inc  to receive a refund. The package must arrive to our facility within a 7 day period or you will be issued a store credit. You have 30 days from the date your item was shipped (which is the date and time we send you your tracking notification) to return your order to Bagabond, Inc  for a store credit. After 30 day period, the item becomes non-refundable.   

For an item to be eligible for a return:

The merchandise must be in new, unused, original condition. The product(s) will be inspected upon receipt. The merchandise must have all the original tags, all original packaging, including the plastic bag, and or boxes that were included in the original shipment.  Please DO NOT REMOVE manufactures packaging on zipper pulls, handles, shoulder wraps, and hardware covering. If the packaging or tags are removed, we will not accept the item for return. If we find your item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on that item. 

We offer a UPS label to ensure an easy return. We do not pay for return shipping. The return shipping charged will be deducted from your return amount. If you do not wish to use our label, please send your package back via whichever carrier is most convenient for you. You are responsible for your items return. If for any reason your return does not arrive, or it arrives damaged, you are responsible and you will not receive a refund. We recommend you track and insure your package. 

Please send your return to: 

Bagabond, Inc

240 Newport Center Drive

Suite 219-7

Newport Beach CA 92660 

Returns received after the 30 day return deadline will be RETURNED TO SENDER and shipped back to you at your expense.

Credit will not be issued for return shipping charges.

Postage Due or COD Returns will not be accepted and will be shipped back at your expense. 

Final Sale   Final sale items may not be returned – they are a Final Sale! Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions! 

 Once we have received your return and approved the condition of the item, we will refund your credit card and send you an email stating that your return is completed. We can only issue refunds on your original method of payment. Returns are processed within 3-5 days after arriving to our fulfillment center.  Credits normally take 7-10 business days to appear on your credit card statement.

 INTERNATIONAL SHIPPING 

We ship internationally to most areas. Shipping rates are displayed at the time of checkout. If your order exceeds our weight or value limitations - (perhaps you purchased multiple items), there may be an additional shipping charge. If this is the case, we will contact you for your approval. If your shipping destination is not listed, please feel free to email us for a shipping quote. Email us at info@bagabondinc.com . International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas. Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Custom delays. 

Bagabond, inc

240 Newport Center Drive Suite 219-7

Newport Beach CA 92660

Phone: +1800-653-BAGABOND 

Cancellations

 We take pride in shipping our orders quickly. Many orders are shipped out within hours of receiving your order. We cannot change or cancel an order once it has entered the shipping process. Once the order is out of our possession we cannot cancel your order. Once you receive your order, you may then return the order if you wish. If you refuse your package, you will be charged the appropriate shipping costs.

Non-Deliverable Return Shipments / Refused Shipments 

If your order is shipped via FedEx, UPS or USPS and several delivery attempts are made to deliver your package, delivery is not accepted, and for whatever reason your package is returned to Bagabond, Inc , you will incur the associated costs of that return. There will be the initial delivery cost, the return delivery cost and a 15 % re-stocking fee. Every attempt to accommodate your delivery needs will be made within the guidelines and policies of the delivery company. In the event your package is returned, we have no choice but to charge you for the incurring costs.

 Taxes

Tax charges are based on state and local taxes laws and tax rates.

Where required, tax will also be supplied to the shipping and handling charges.

If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has shipped.

 Phone Orders

Please feel free to place your order by phone at 949-548-9883

Change Your Order Status

Occasionally high demand causes us to run out of certain items. Sometimes an item is out of stock and not expected to come back in stock, so we must cancel that item. In this case, you will receive a complete refund.

 Errors, Inaccuracies and Omissions

We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item‘s price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation. Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product description, pricing promotions, offers and availability. We reserve the right to correct any errors, inaccuracies, or omissions. We also reserve the right to change or update information, or cancel an order if any information on the site is inaccurate at the time of purchase - without prior notice. This may occur after your order has been submitted

 Website Images and Measurements

We make every effort to ensure that images on our website are as accurate as possible. Colors may vary from monitor to monitor and may also vary because of lighting and photography. We are as accurate as possible in our descriptions, weights and measurements with no intention to mislead the buyer.

Vintage Pieces

When purchasing a previously owned or vintage piece, it is in used condition and will have the necessary wear associated with it. We are as accurate as possible in our descriptions, but cannot describe every detail. Please review the photos carefully. Feel free to call for more detailed photos.

 Disclaimer

By purchasing one of our items, you the buyer acknowledge that you have read and agreed to our policies and terms and conditions. Buyer’s purchases are a legally binding contract. Any item is subject to prior sale. We reserve the right to end a sale at anytime.

Website Changes

Bagabond, Inc  has the sole discretion and/or power to change, modify, suspend or discontinue the E-Commerce platform, inclusive of its features, products, content and services offers on the website. We will try to serve a notice first before changing but in certain circumstances, prior intimation cannot be given.

It is on the sole discretion of Bagabond, Inc  to grant user access on the website. In case of modification or discontinuation of Bagabond, Inc , the company will not be liable to any third party and any user for any service, features, products or content offered through the website.

 Website Transactions

Bagabond, Inc have the sole authority to limit and/or cancel orders placed with the company. We can use our sole discretion to define the quantities purchased per person, per household or per order. The applicability of such restriction will be based on multiple accounts owned by the same customer, usability of same credit card on multiple accounts and placing multiple orders through multiple accounts for the same billing and / or shipping address.

If an order/s is cancelled, the administration team of Bagabond,Inc will attempt to notify the person through phone, email or contacting the billing address given at the time of order. If Bagabond, Inc find that orders were placed by resellers, dealers and / or distributors, the company will exercise its sole judgment to limit or prohibit such orders.

OFFICIAL RULES FOR CONTEST / GIVEAWAY / SWEEPSTAKES

Giveaway winners will be selected at random. It is not necessary to purchase a product to enter the contest. Alternatively, a purchase does not guarantee or improve one’s chances of winning. You must be 18 or older to participate. The content is offered only in the forty-right (48) contiguous states of the United States (US) and District of Columbia (DC), with exception to Alaska, Hawaii, Puerto Rico, and all US territories and possessions, including overseas military installations. In other words, the participants and winners in the contest should belong to the forty-eight contiguous states of the US and DC.

 Your email will never be shared with a third party - EVER!  We will use it to send you relevant fashion updates and promotions. You can unsubscribe at any time, once you receive your first email. By entering your email address you agree you would like to receive occasional marketing emails from Bagabond, Inc .

 Contest / Sweepstakes / Giveaway Description:

The ‘Bagabond, Inc ” contest begins ............ PST on ______...., 20... and will end on 9:00 PST on______ . All the times will refer to the EST format for the contest.

By entering into the contest, the entrants agree to waive off any rights to claim ambiguity or error in the Official Rules of the Sweepstakes, or the Sweepstakes itself, and agree to be bound by these Official Rules and by all decisions of the Sponsor and Sweepstakes administrator, whose decisions are binding and final in all respects.

How to Enter Contest / Sweepstakes / Giveaway?

A valid Internet connection should be used to enter the giveaway. Please be reminded that no purchase is necessary to enter the contest and neither does a purchase increase chances of winning. On the contest page, you will be asked to fill up the entry form with verifiable details like first name, last name, complete address (city, state, and zip code), contact number with area code, valid email ID and email confirmation.

You are also given the option to become a member of ‘Bagabond, Inc ’. It is an optional choice. However, being a member does give you benefits like discount offers.

 Gift Card as Gift with Purchase

Terms & Conditions for Bagabond, Inc  Gift Card Gift with Purchase

Your Bagabond, Inc Gift Card may be used to purchase any merchandise on-line at Bagabond, inc .com buy using the voucher code that is given to you. This code will be assigned to you and your email address.

  •    This “Gift with Purchase” Gift Card will expire in 6 months from the date of the purchase and promotion and is eligible to be use on your         next purchase.
  •     Gift cards are non transferable and my not be returned or redeemed for cash.
  •     If your total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against         subsequent orders.
  •     If you return products you have purchased using this ”Gift with Purchase” Gift Card, the remaining balance will be credited to your account     as a store credit and will be redeemed against subsequent orders.
  •     If you return the item(s) that qualified you to get the “Gift with Purchase Gift Card” your gift card will be no longer be valid. Your card will     be inactive and considered “returned”.
  •     Bagabond, inc  is not liable for delivery of an E-Gift Card to an incorrect or non-existent email address, this is the sole responsibility of the     purchaser.
  •     Bagabond, inc is not responsible if a Gift Card is lost, stolen, destroyed or used with out permission.
  •     Bagabond, inc reserves the right to cancel a Gift Card if we deem such action necessary.
  •     Promotion codes cannot be applied to purchase of E-Gift Cards with the exception of free shipping codes which can be applied to Printed       Gift Card Orders.
  •     Shipping is applicable on Printed Gift Cards.

 User Accounts

Bagabond, Inc reserves the right to terminate / delete any user accounts if its details are found to be misleading or spamming in nature. It is expected that the user will give the accurate full legal name, valid email id, valid phone number and shipping / billing address at the time of user registration.

 Product Stock

Bagabond, Inc sell only those products which the company has in stock. If for any reason the user orders a product which is not in stock, the Bagabond, Inc representative will contact the user and provide an active status on the item. If the item cannot be procured within time, the cost of the item will be refunded in full.

 Website Contents

All the images, designs, icons, texts, photographs, videos and other materials visible on the website is the intellectual property, trademark and / or copyright of Bagabond, Inc. and its subsidiaries, if any. The published content on the website is intended for non-commercial and personal use only. If anyone downloads the contents, it should be for personal use only. Downloading the copyright content does not mean transfer of rights to the person downloading the content or copying, even though it is strictly prohibited.

The downloaded and / or copied materials should not be published, distributed, transmitted, displayed, modified, sold, create derivative works or exploited in any manner. Unless mentioned on the website, the contents visible on the website are intended for Bagabond, Inc products promotion in the country. The website is owned, controlled and managed by Bagabond, Inc. from its offices in Newport Beach, California.

Efforts have been made to describe the images and / or merchandise visible on Bagabond, Inc in all accuracy as possible. However, it is a fact that the color palette and images may differ with every computer and browser; hence, if there is any doubt in the mind of the user regarding descriptions, hardware and colors, the use can contact Bagabond, Inc through info@bagabondinc.com or call at 1800-653-BAGABOND.

Unless approved by the company, please do not send any creative ideas, proposals, plans, suggestions and other things to the website by using its online “comment” system, email, and postal mail. If such materials are still received, Bagabond, Inc retains the right to edit, copy, distribute, translate, and publish the inputs received without contacting the submitter.

Further, it is not the obligation of Bagabond, Inc. to pay any compensation for any Comments; to maintain Comments confidentiality and / or respond to each and every Comment received on the site. It is imperative to note that the comments submitted on the website should not violate any third party rights, including privacy, trademark, copyright and other proprietary rights.

External Linking Policy

It is possible that the Bagabond, Inc website may contain external links that are not controlled by the company. In that case, the company does not take any responsibility for the linked website and neither does external linking mean affiliation towards the linked website. The sole purpose of external links is to provide information to the Bagabond, Inc website users.

 Typographical Errors

If any product of Bagabond, Inc is listed at a wrong / incorrect price and the user buys the product, the company has the right to cancel or refuse the same product, even when the order has been confirmed. If the user credit card has already been charged for the product at an incorrect price, Bagabond, Inc will cancel the order; Bagabond, Inc will refund the incorrect amount charged on the credit card to the billed credit card in full.

 Harassment

If any of the users accessing the website is found to be impersonating Bagabond, Inc  employee or an employee of any other company, it will lead to harassment charges. Further, harassment charges will be applied on the user if he/she is found to be using abusive / obscene language in either written or verbal communication through online chats, emails or phone calls.

 Indemnification Policy

In case any dispute arises against Bagabond, Inc. because of violation of policies and agreement of the company, the user who caused the violation will have to take full responsibility for defending and / or indemnifying Bagabond, Inc. against any damages, claims, expenses, costs, attorney fees and other financials arising from the violation of terms of use.

 Disclaimer #2

The materials – written content, audio, videos and others – appearing on the website “as is” does not contain any warranty of any kind either implied or expressed, inclusive of warranties of title, warranties of merchantability and other limitations on warranties. In retrospect, Bagabond, Inc  have the right to modify materials on the website without prior notice; however, the company disclaims any duty to revise the website content as necessary.

The user agrees to use the website on their sole risk and any costs incurred in using the site is the sole responsibility of the user. Any damages taking place on the part of the user for using Bagabond, Inc is not the liability of the company.

Since the company is functioning through its website, which is dependent on online servers, Bagabond, Inc cannot guarantee that its services will be error free or 24 x 7 uninterrupted. Sometimes website maintenances needs to be carried out to correct technological problems so that the website is available free of computer viruses and other harmful elements. Hence, Bagabond, Inc  disclaim any charges arising out of non-availability of the website for any period of time.

 Resolution of Disputes

In case of any disputes arising between Bagabond, Inc and the user, keeping in mind the high cost of litigation and the amount of time spent in solving disputes, both the user and Bagabond, inc agree to adhere to the following dispute resolution procedure:

a) If any claim, controversy and / or dispute arises which relates with the breach of terms of use, enforcement and validity of agreement, the party who claims dispute should in all good faith try to sort the issue through written notice addressed to the other party detailing in full the facts and circumstances which led to the dispute.

b) If the above course is sought, the notice should be appended with relevant documentation, if any.

c) The receiving party should be given 30 days to receive and respond to the dispute.

d) If Bagabond, Inc claims dispute, the notice shall be sent to the last billing address with which the user registered or used on the website; if the user claims dispute, the notice shall be sent to the official address of Bagabond, Inc  

It should be noted that this process of dispute resolution is a condition, which must be fulfilled or satisfied before either of the parties initiate any litigation against the other party.

Lastly, the legal dispute shall be settled in accordance to the state / country of California / United States. If during the dispute any agreement term is found to be invalid or unenforceable, the term/s shall be severed but the rest of the agreement terms should be in active use for the company and the website users.

 Agreement Termination

Bagabond, Inc and the user have the right to terminate the user agreement without any prior notification. In that case, the company has the sole right to deny the user any further access to the user account and the website, if the user fails to comply with agreement conditions. However, any liabilities and obligations of both the parties before the agreement termination must survive the termination for all purposes.

 Vouchers

Only one special offer / discount / promotion per item. They cannot be combined.

Vouchers or discounts can be used on non-sale items, or if an item is on sale, the voucher will take that sale into account. If an item is on sale for 10% off and the vouchers is for 15% off, the item will sell for 15 % off, not 25 % off, unless otherwise indicated.

 General Provisions.  

Please keep in mind that whenever you voluntarily disclose personal information online including but not limited to on The Site (for example on message boards, through email, or in chat areas), that information is publicly available and is not private can be collected and used by Bagabond, inc and by other parties and may result in unsolicited messages or other communications with you. Bagabond, inc does not guarantee the security of any information you post.

 Miscellaneous.

The Site is provided by Bagabond, inc who is located at 240 Newport Center Drive Suite 219-7, Newport Beach CA 92660, email- info@bagabondinc.com. If you have any complaints about The Site, you can contact a representative of Bagabond, inc at the above email or address.  If you believe your copyright rights have been violated, you should notify Owner's Designated Agent at Bagabond, inc Residents of the state of California can obtain additional information about their rights from the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted in writing at 1020 N. Street, #501, Sacramento, CA 95814 or by telephone at (916) 445-1254.  This agreement shall be subject to and interpreted under the laws of the state of Nevada applicable to agreements wholly to be performed therein as well as the laws of the United States, where applicable.  Captions are for clarity sake only and have no substantive effect.  This agreement is the complete understanding between you and Bagabond, inc., except that Bagabond, inc may change the provisions of this agreement by posting such changes on The Site but without any individual notice to you and if you use The Site after such change is so posted, you will be deemed to have accepted such change and such change shall be retroactively made a part of this agreement. This agreement shall bind and benefit each of your and Bagabond, inc's respective heirs, assigns and successors in interest but any restrictions on assignment and transfer otherwise contained in this agreement shall otherwise apply. A waiver of any provision of this agreement, or any claimed breach thereof, shall not be deemed a waiver of any other provision or breach.  All remedies provided Bagabond, inc in this agreement are cumulative and the exercise by Bagabond, inc of any remedy shall be without prejudice to Bagabond, inc  exercise of any other rights or remedies available to Bagabond, inc. Any dispute arising under this agreement shall be determined only by a court of competent jurisdiction only in Las Vegas, Nv and Bagabond, inc shall be entitled to injunctive relief.  You expressly consent to personal jurisdiction in such state and in such court. In any action under this agreement, the prevailing party shall be entitled to attorneys' fees and court costs.  In the event any portion of this agreement shall be held invalid or unenforceable it shall not affect the validity or enforceability of the rest of this agreement.  All of the provisions of this agreement shall survive the termination of this agreement for any reason.

 PRIVACY POLICY 

                                              SHOP WITH CONFIDENCE!

 

Bagabond, Inc Privacy Notice 

This Privacy Policy was last updated on Sept 5th , 2014 

We at Bagabond, inc respect the privacy of our online visitors.  We collect information about your purchases from our site to help us personalize and continually improve your shopping experience. We use that information to communicate with you about our services, contest, sales, promotions, and to manage our website services.

 By providing your personal information to us, you are accepting the terms of our Privacy Policy and agree to the terms and conditions of said policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by Bagabond, inc.  Your information will only be used as stated in this Privacy Policy. We do NOT share your information!

 

Security 

Our website has been certified by Big Commerce. When you enter your personal information on our site, we have an Extended Validation Secure Socket Layer (EV-SSL) technology, which encrypts order information to protect your personal information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower right corner of the Bagabond, inc page and you will see our active Big Commerce provides a secure site protection for payments. Feel free to call us to place payment over the phone at 702-539-0007

 Third-Party Service Providers

 We do employ or sub contract with other companies and individuals to perform functions on our behalf -delivering packages (USPS, FEDEX, UPS), analyzing data, providing marketing assistance, providing search results and links, advertising, data processing, software development, web hosting, legal, accounting and other professional services such as payment processing. They (companies or individuals) have a limited amount of information and we do not provide any personally identifiable customer information to them. The information can only be used to perform their functions or to provide services.

 Payment Protection 

When payment is made via the Bagabond, Inc website, your credit card number is transmitted directly to Simplify commerce. We do not and cannot access to your credit card number. We only have the last 4 or 5 digits for reference.

 Warning 

You will never receive an email that looks like Bagabond, Inc are asking for your personal information. If you do, it is not us! Do not respond to that email! We will never request your credit card information or other personal information via email. 

Opting-Out 

You may opt-out of our marketing emails or newsletters at any time. If you do not wish to receive e-mail or other correspondence related to Bagabond, Inc or other parties' marketing, promotions, products or services, you should indicate your said preference when you sign up for The Site. You may change the information you provide by accessing your account or by sending Bagabond, Inc an email at the address indicated below.

 Legal Purchase Age is 18 

If you are under 18 you may use Bagabond, Inc only with the involvement of a parent or guardian, who understands and agrees with our Privacy Policy and our Terms and Conditions before registering or purchasing with Bagabond, Inc.

 External Linking Policy 

It is possible that the Bagabond, Inc website may contain external links that are not controlled by the company. In that case, the company does not take any responsibility for the linked website and neither does external linking mean affiliation towards the linked website. The sole purpose of external links is to provide information to the Bagabond, Inc website users. 

General Provisions. 

 Please keep in mind that whenever you voluntarily disclose personal information online including but not limited to on The Site (for example on message boards, through email, or in chat areas), that information is publicly available and is not private can be collected and used by Bagabond, Inc and by other parties and may result in unsolicited messages or other communications with you. Bagabond, Inc does not guarantee the security of any information you post. 

 Bagabond, Inc.'s Rights To Change.

 Bagabond, Inc. may change this privacy policy or any aspect of it by publicly posting such changes on The Site but without any individual notice to you and if you use The Site after such change is so posted, you will be deemed to have accepted such change and such change shall be retroactively made a part of this privacy policy.  Notwithstanding anything else in this privacy policy, Bagabond, Inc. may release information when Bagabond, Inc believes that such release is reasonably necessary to (1) comply with law, (2) enforce or apply terms of any of agreement between you and Bagabond, Inc. including but not limited to this agreement, or (3) protect the rights, property or safety of Bagabond, Inc., other users, or others.

 ADDRESS:

 Bagabond, Inc 

240 Newport Center Drive Suite 219-7

 Newport Beach CA 92660

 1800-653-BAGABOND