- Shipping & Returns
Shipping & Returns
Shipments your package shipment
We offer FREE standard shipping within the 48 contiguous United States. You also have the option of 2nd day or next day shipping; the appropriate carrier fees based on location will apply and is paid by the customer. In the case of acts of God, weather emergencies or mechanical difficulties a package delivery delay will not be refunded. Delays such as this are out of our control and the carrier will not refund the fee, therefore, we cannot refund the fee. The expedited shipping will only be delivered on business days - Monday - Friday. We offer shipping in Alaska and Hawaii - rates will be displayed at check out.
Domestic packages are generally dispatched within 24 hours after receipt of payment on business days (M-F, excluding Holidays), and are shipped via USPS, UPS, or FedEx. Your package will have a tracking number. We will email you that tracking number and your item's estimated date of arrival. Your package will be dropped off without a signature. If a package is delivered and there is no one to receive it, it is left up to the driver's discretion whether or not the package will be left. On occasion we may require a signature at the time of delivery. We will let you know if a signature is required when we send you your tracking number.
Please contact us for special delivery requests.
For any package that requires a signature, or if you have purchased expedited delivery - second day or next day delivery and you are not home at the time of the delivery for the required signature, or if for any reason the driver can not deliver the package, Bagabond, Inc is not responsible for an undeliverable package. Your expedited fee will not be refunded.
Shipping fees may include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment and location of delivery.
Return we are committed to achieving the highest level of customer satisfaction possible. If your displeased in anyway please contact us. We will resolve to the best of our ability to address issue that may occur.
We hope you love what you ordered, but if for some reason you wish to return or exchange your purchase, simply follow the instructions below:
We offer a 100% money-back guarantee. You have 14 days from the date you received your package to return your items to Bagabond, Inc to receive a refund. The package must arrive to our facility within 14 day period or you will be issued a store credit. You have 30 days from the date your item was shipped (which is the date and time we send you your tracking notification) to return your order to Bagabond, Inc for a store credit. After 30 day period, the item becomes non-refundable.
For an item to be eligible for a return:
The merchandise must be in new, unused, original condition. The product(s) will be inspected upon receipt. The merchandise must have all the original tags, all original packaging, including the plastic bag, and or boxes that were included in the original shipment. Please DO NOT REMOVE manufactures packaging on zipper pulls, handles, shoulder wraps, and hardware covering. If the packaging or tags are removed, we will not accept the item for return. If we find your item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on that item.
We offer a UPS label to ensure an easy return. We do not pay for return shipping. The return shipping charged will be deducted from your return amount. If you do not wish to use our label, please send your package back via whichever carrier is most convenient for you. You are responsible for your items return. If for any reason your return does not arrive, or it arrives damaged, you are responsible and you will not receive a refund. We recommend you track and insure your package.
Please send your return to:
240 Newport Center Drive
Newport Beach CA 92660
Returns received after the 30 day return deadline will be RETURNED TO SENDER and shipped back to you at your expense.
Credit will not be issued for return shipping charges. Postage Due or COD Returns will not be accepted and will be shipped back at your expense.
Final Sale Final sale items may not be returned – they are a Final Sale! Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions!
Once we have received your return and approved the condition of the item, we will refund your credit card and send you an email stating that your return is completed. We can only issue refunds on your original method of payment. Returns are processed within 3-5 days after arriving to our fulfillment center. Credits normally take 7-10 business days to appear on your credit card statement.
We ship internationally to most areas. Shipping rates are displayed at the time of checkout. If your order exceeds our weight or value limitations - (perhaps you purchased multiple items), there may be an additional shipping charge. If this is the case, we will contact you for your approval. If your shipping destination is not listed, please feel free to email us for a shipping quote. Email us at firstname.lastname@example.org . International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas. Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Custom delays.
240 Newport Center Drive Suite 219-7
Newport Beach CA 92660
We take pride in shipping our orders quickly. Many orders are shipped out within hours of receiving your order. We cannot change or cancel an order once it has entered the shipping process. Once the order is out of our possession we cannot cancel your order. Once you receive your order, you may then return the order if you wish. If you refuse your package, you will be charged the appropriate shipping costs.
Non-Deliverable Return Shipments / Refused Shipments
If your order is shipped via FedEx, UPS or USPS and several delivery attempts are made to deliver your package, delivery is not accepted, and for whatever reason your package is returned to Bagabond, Inc , you will incur the associated costs of that return. There will be the initial delivery cost, the return delivery cost and a 15 % re-stocking fee. Every attempt to accommodate your delivery needs will be made within the guidelines and policies of the delivery company. In the event your package is returned, we have no choice but to charge you for the incurring costs.
Tax charges are based on state and local taxes laws and tax rates.
Where required, tax will also be supplied to the shipping and handling charges.
If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has shipped.